Returns & Cancellation Policy

At Cappadocia Balloon Tours, we value our guests and strive to provide the best possible experience. We understand that travel plans may change due to unforeseen circumstances, and for this reason, we have established a clear and transparent cancellation and refund policy. Please read the following terms carefully before booking your hot air balloon flight with us.

1. General Terms

  • This cancellation and refund policy applies to all bookings made directly through our website, by phone, or via authorized partners.
  • By confirming a reservation, you agree to the terms and conditions outlined in this policy.
  • All cancellation and refund requests must be submitted in writing (via email) or directly by contacting our customer service team.

2. Cancellations by the Customer

  • More than 72 hours before flight time: Full refund.
  • Between 48 and 72 hours before flight time: 50% refund.
  • Less than 48 hours before flight time or no-show: Non-refundable.

3. Refund Process

  • Refunds will be issued using the same payment method used during the booking process.
  • Please allow 5–10 business days for the refund to appear in your account.
  • If you booked through a third-party agency, please contact them directly regarding refunds.

4. Rescheduling

  • You may reschedule your flight free of charge up to 72 hours before the scheduled time.
  • Rescheduling requests within 48 hours are subject to availability and cannot be guaranteed.
  • If rescheduling is not possible, cancellation terms will apply.

5. Cancellations by the Company

  • Flights may be canceled due to unsuitable weather, safety concerns, or technical issues.
  • If we cancel your flight, you may choose to reschedule or receive a full refund.
  • If the alternative date is not suitable, a 100% refund will be provided.

6. Partial Cancellations & Group Bookings

  • For group bookings, cancellation terms apply to the total number of reserved passengers.
  • Partial cancellations must be requested at least 72 hours in advance.
  • No refund is available for partial cancellations made within 48 hours.

7. Force Majeure

Cappadocia Balloon Tours is not responsible for cancellations caused by events beyond our control, including natural disasters, government restrictions, strikes, or other force majeure events.

8. Contact Information

If you wish to cancel, reschedule, or request a refund, please contact us:

9. Policy Updates

We reserve the right to amend or update this cancellation and refund policy at any time. Changes will become effective immediately once published on our website.